Returns & Warranty
We stand behind our products. Learn about our return policy and warranty.
30-Day Return Policy
Return any product within 30 days for a full refund if:
- The case is unused and in original condition
- Original packaging and accessories are included
- You have your order receipt or proof of purchase
- The item is not damaged due to misuse
How to Return
Contact Support
Email us at support@thecaselab.bd with your order number and reason for return
Get Return Instructions
We'll provide you with return shipping details and a return authorization number
Ship Back
Pack the case securely and send it back to our Dhaka office
Receive Refund
Once received and inspected, we'll process your refund within 7 business days
1-Year Manufacturing Warranty
Covered by Warranty
- Manufacturing defects
- Material defects
- Zipper/closure failures
- Adhesive issues
- Color fading
- Stitching problems
Not Covered
- Physical damage from drops
- Scratches or dents
- Water damage
- Misuse or abuse
- Normal wear and tear
- Cosmetic damage
How to Claim Warranty
Gather Documentation
Take clear photos of the defect from multiple angles
Contact Support
Email support@thecaselab.bd with order number and photos
Verification
We'll review your claim and confirm the defect is covered
Replacement
Send the case back, and we'll ship a replacement within 7 days
Common Questions
Can I return an opened case?
Yes, as long as it's unused and in original condition with all packaging intact.
How long does warranty replacement take?
5-7 business days after we receive and verify your original case.
Can I get a refund instead of replacement?
Yes, you can choose a full refund within the 30-day return window.