Frequently Asked Questions
Find answers to common questions about our products and services.
Products
Are your phone cases compatible with all devices?
We carry cases for most popular devices including iPhone, Samsung, Google Pixel, OnePlus, and Xiaomi. Check the product description to verify compatibility with your specific model.
What materials are your cases made from?
Our cases are made from premium materials including TPU, genuine leather, silicone, and aluminum. Each material offers different levels of protection and aesthetic appeal.
Do cases interfere with wireless charging?
Most of our cases are wireless charging compatible. Check the product details for confirmation. Our premium leather and silicone cases support wireless charging without any issues.
Ordering & Shipping
How long does delivery take?
Dhaka: 24 hours. Other major cities: 2-3 days. We offer fast and reliable shipping across Bangladesh through trusted logistics partners.
What payment methods do you accept?
We accept bKash, Nagad, Rocket, and credit/debit cards. All payments are secure and processed through encrypted channels.
Do you offer cash on delivery?
Yes! We offer COD for Dhaka and major cities. You can pay when the delivery person arrives at your doorstep.
Returns & Warranty
What's your return policy?
We offer 30-day returns on all products. The case must be unused and in original packaging. Contact our support team to initiate a return.
Is there a warranty on your cases?
Yes, all our cases come with a 1-year manufacturing defect warranty. If your case breaks due to defects, we'll replace it free of charge.
How do I claim warranty?
Contact our support team with photos of the defect and your order number. We'll verify and process your replacement within 5-7 business days.
Account & Orders
Do I need an account to buy?
No, you can purchase as a guest. However, creating an account helps you track orders, save favorites, and manage returns more easily.
How can I track my order?
Log into your account and visit 'My Orders' to see real-time tracking information. You'll also receive SMS updates about your delivery.
Can I cancel my order?
Orders can be cancelled within 1 hour of placement. After that, contact our support team to request cancellation.
Didn't find what you're looking for?
Our support team is here to help. Contact us anytime.
Get in touch with support